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CtrlMovie 帮助

Multiplayer Service

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Movie Service

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Streaming Service

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My Account

How can I delete my CtrlMovie account?

Your account can be deleted from the Account Details screen inside the CtrlMovie App.

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How can I change my email address?

Your account email address can be changed from the Account Details screen inside the CtrlMovie App.

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Why is my account empty?

If your CtrlMovie account appears empty, you’ve likely signed in using a different method or email address than before, creating a new account by mistake.

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Why am I missing achievements from a screening I attended?

If you’re missing achievements, it may be because you weren’t signed into your CtrlMovie account when scanning the QR code before the screening.

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Can I merge two CtrlMovie accounts?

If you’ve accidentally created a second CtrlMovie account, please note that accounts cannot be merged—make sure to sign in using your original method to access your data.

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How can I get more CtrlMovie points?

CtrlMovie points are earned by actively participating in CtrlMovie experiences. The more you watch and engage with CtrlMovie content, the more points you can collect.

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Mobile App

Why won't the CtrlMovie app open?

The CtrlMovie app requires a supported device and an active internet connection to open and function properly.

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Why can’t I vote during the screening?

If you can’t vote during the screening, it’s most likely due to a poor or blocked internet connection on your mobile device.

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Why didn't I receive a day-specific collectible reward?

Day-specific collectibles are awarded globally only after the date has started in all time zones, so users in earlier regions may experience a delay of up to 24 hours.

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仍然有问题吗？

如果您仍然有问题，请联系我们。

遇到问题了吗？请查看我们的 故障记录 了解过去的服务中断情况。