The CtrlMovie app requires a supported device and an active internet connection to open and function properly.
If you're having trouble opening the CtrlMovie app and no error message is shown, it's usually related to your device, operating system, or internet connection. Here’s how to troubleshoot and fix the issue.
Check your operating system
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iOS version check
Make sure you're using an iPhone with iOS 14 or higher. -
Android version check
Ensure your Android phone is running Android 8.1 or newer.
Ensure internet connectivity
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Verify internet access
The CtrlMovie app requires a working internet connection to function. Try opening a website in your browser to confirm you're online. -
Connect to Wi-Fi or mobile data
If you're not connected, join a Wi-Fi network or enable mobile data. -
Disable airplane mode
Make sure airplane mode is turned off so your device can access the internet.
Retry app launch
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Tap "Retry" on error dialog
If the app shows a message asking you to check your internet connection, follow the on-screen instructions and tap "Retry" after restoring your connection. -
Restart the app
Fully close the app and reopen it once you're online. -
Restart your device
A simple restart can often resolve network or app issues.