Your account can be deleted from the Account Details screen inside the CtrlMovie App.
Your account email address can be changed from the Account Details screen inside the CtrlMovie App.
If your CtrlMovie account appears empty, you’ve likely signed in using a different method or email address than before, creating a new account by mistake.
If you’re missing achievements, it may be because you weren’t signed into your CtrlMovie account when scanning the QR code before the screening.
If you’ve accidentally created a second CtrlMovie account, please note that accounts cannot be merged—make sure to sign in using your original method to access your data.
The CtrlMovie app requires a supported device and an active internet connection to open and function properly.
If you can’t vote during the screening, it’s most likely due to a poor or blocked internet connection on your mobile device.
Day-specific collectibles are awarded globally only after the date has started in all time zones, so users in earlier regions may experience a delay of up to 24 hours.
If you're still having problems, please contact us.