CtrlMovie Help

Multiplayer Service

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Multiplayer Infrastructure

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Movie Service

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Streaming Service

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My Account

How can I delete my CtrlMovie account?

Your account can be deleted from the Account Details screen inside the CtrlMovie App.

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How can I change my email address?

Your account email address can be changed from the Account Details screen inside the CtrlMovie App.

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Why is my account empty?

If your CtrlMovie account appears empty, you’ve likely signed in using a different method or email address than before, creating a new account by mistake.

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Why am I missing achievements from a screening I attended?

If you’re missing achievements, it may be because you weren’t signed into your CtrlMovie account when scanning the QR code before the screening.

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Can I merge two CtrlMovie accounts?

If you’ve accidentally created a second CtrlMovie account, please note that accounts cannot be merged—make sure to sign in using your original method to access your data.

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Mobile App

Why won't the CtrlMovie app open?

The CtrlMovie app requires a supported device and an active internet connection to open and function properly.

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Why can’t I vote during the screening?

If you can’t vote during the screening, it’s most likely due to a poor or blocked internet connection on your mobile device.

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Why didn't I receive a day-specific collectible reward?

Day-specific collectibles are awarded globally only after the date has started in all time zones, so users in earlier regions may experience a delay of up to 24 hours.

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Still having problems?

If you're still having problems, please contact us.

Experiencing issues? Check our incident history for past service disruptions.