Frequently Asked Questions

If you’re having an issue with the ‘CtrlMovie’ app, please try to find an answer in the FAQs. You can’t find what you were looking for? Please contact us for support and we’ll do our best to assist you.

I don't have a QR code to scan. Where can I get one?

The CtrlMovie app uses QR codes to link the app to services that we provide. For example you can purchase a movie ticket for a CtrlMovie show and scan the QR code that's printed on the ticket or being shown on screen just before the movie starts. Another type of QR code the CtrlMovie app recognizes is being shown, when you link your CtrlMovie game to the CtrlMovie app to save your achievements and in-movie progress.

Where can I delete my CtrlMovie account?

To permanently delete your CtrlMovie account, you need to have the 'CtrlMovie' app installed on your phone. Inside the app, please setup or sign into your account. Click on the user profile picture in the upper right corner of the accounts tab. Then click on the "Delete Account" button. Then please follow the on-screen instructions.

If your ‘CtrlMovie’ app is not working as it should, maybe try force quitting and restarting it. If that doesn’t help, try to do a reinstall of the app. Delete the app on your device and go to the AppStore to reinstall it.

If you are still having an issue with your ‘CtrlMovie’ app, get in touch! We’ll do everything we can to assist you.

Still having problems?